Terms & Conditions
Terms and Conditions for the supply of goods
THERE IS NO RETURN OR EXCHANGE ON SALE ITEMS
1. The contract between us
We must receive payment of the whole of the price for the goods that you
order before your order can be accepted. Once payment has been received
by us we will confirm that your order has been accepted by sending an
email to you at the email address you provide in your order form. Our
acceptance of your order brings into existence a legally binding contract
between us.
2. Price
2.1 The prices payable for goods that you order are as set out in our
website.
2.2 You will be required to pay extra for delivery and it might not be
possible for us to deliver to some locations. Our delivery charges are
set out on our website.
3. Right for you to cancel your contract
3.1You may cancel your contract with us for the goods you order at any
time up to the end of the seventh working day from the date you receive
the ordered goods. You do not need to give us any reason for cancelling
your contract nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us in writing.
3.3 If you have received the goods before you cancel your contract then
you must send the goods back to our contact address at your own cost and
risk. If you cancel your contract but we have already processed the goods
for delivery you must not unpack the goods when they are received by you
and you must send the goods back to us at our contact address at your
own cost and risk as soon as possible.
3.4 Once you have notified us that you are cancelling your contract,
any sum debited to us from your credit card will be re-credited to your
account as soon as possible and in any event within 30 days of your order
PROVIDED THAT the goods in question are returned by you and received by
us in the condition they were in when delivered to you. If you do not
return the goods delivered to you or do not pay the costs of delivery,
we shall be entitled to deduct the direct costs of recovering the goods
from the amount to be re-credited to you.
4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we have insufficient stock to deliver the goods you have ordered;
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the goods you ordered was listed at an incorrect
price due to a typo-graphical error or an error in the pricing information
received by us from our suppliers.
4.2 If we do cancel your contract we will notify you by e-mail and will
re-credit to your account any sum deducted by us from your credit card
as soon as possible but in any event within 30 days of your order. We
will not be obliged to offer any additional compensation for disappointment
suffered.
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give
us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted
and in any event within
30 days of your order.
5.3 You will become the owner of the goods you have ordered when they
have been delivered to you. Once goods have been delivered to you they
will be held at your own risk and we will not be liable for their loss
or destruction.
6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or
defective or the delivery is of an incorrect quantity, we shall have no
liability to you unless you notify us in writing at our contact address
of the problem within 10 working days of the delivery of the goods in
question.
6.2 If you do not receive goods ordered by you within 30 days of the
date on which you ordered them, we shall have no liability to you unless
you notify us in writing at our contact address of the problem within
40 days of the date on which you ordered the goods. If you notify a problem
to us under this condition, our only obligation will be, at your option:
6.2.1 to make good any shortage or non-delivery;
6.2.2 to replace or repair any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you for the goods in question
in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect
or consequential loss, damage or expenses (including loss of profits,
business or goodwill) howsoever arising out of any problem you notify
to us under this condition and we shall have no liability to pay any money
to you by way of compensation other than to refund to you the amount paid
by you for the goods in question under clause 6.2© above.
6.4 You must observe and comply with all applicable regulations and legislation,
including obtaining all necessary customs, import or other permits to
purchase goods from our site. The importation or exportation of certain
of our goods to you may be prohibited by certain national laws. We make
no representation and accept no liability in respect of the export or
import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions
is intended to limit any rights you might have as a consumer under applicable
local law or other statutory rights that may not be excluded nor in any
way to exclude or limit our liability to you for any death or personal
injury resulting from our negligence.
7. Notices
Unless otherwise expressly stated in these terms and conditions, all notices
from you to us must be in writing and sent to our contact address at:
sexy panties and naughty knickers,
The Studio
7 Fernshaw Road
London, SW10 0TB
and all notices from us to you will be displayed
on our website from to time.
8. Events beyond our control
We shall have no liability to you for any failure to deliver goods you
have ordered or any delay in doing so or for any damage or defect to goods
delivered that is caused by any event or circums-tance beyond our reasonable
control including, without limitation, strikes, lock-outs and other in-dustrial
disputes, breakdown of systems or network access, flood, fire, explosion
or accident.
9. Invalidity
If any part of these terms and conditions is unenforceable (including
any provision in which we exclude our liability to you) the enforceability
of any other part of these conditions will not be af-fected.
10. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
11. Third party rights
Except for our affiliates, directors, employees or representatives, a
person who is not a party to this agreement has no right under the UK
Contracts (Rights of Third Parties) Act 1999 to enforce any term of this
agreement but this does not affect any right or remedy of a third party
that exists or is available apart from that Act.
12. Governing law
The contract between us shall be governed by and interpreted
in accordance with English law and the English courts shall have jurisdiction
to resolve any disputes between us.
13. Entire agreement
These terms and conditions, together with our current website prices,
delivery details, contact details and privacy policy, set out the whole
of our agreement relating to the supply of the goods to you by us. Nothing
said by any sales person on our behalf should be understood as a variation
of these terms and conditions or as an authorised representation about
the nature or quality of any goods offered for sale by us. Save for fraud
or fraudulent misrepresentation, we shall have no liability for any such
representation being untrue or misleading.
Privacy Policy
We are committed to protecting your personal privacy and, in accordance
with UK Data Protection law, we uphold strict security procedures for
the storage of your personal information.
When you place an order we collect your name, e-mail address, mailing
address, phone number and credit card information. We may record which
products you are interested in and which products you purchase.
We also monitor customer traffic patterns which enables us to improve
the service we provide.
This information is used to process orders and to provide a more personal
shopping experience. We will not use your personal information for any
other purpose except to notify you of our special offers if you have selected
this option in 'my account'
We respect your privacy. This is why we have taken the time to disclose
our information collection practices and our privacy policy. Please take
the time to review this document.
What information do we collect and why?
We only use the information you give us to process your order and provide
a quick and convenient service to you in the future.
For us to process your order, we will need to know your name, e-mail
address, delivery address, credit card number and expiry date.
Access is given to all information collected.
Use of Cookies
Sexy Panties And Naughty Knickers uses "cookies" to collect
information. A cookie is a small data file that most major Web sites write
to your hard drive for record keeping purposes when you visit them. Cookies
allow Sexy Panties And Naughty Knickers to improve your user experience,
for example by remembering viewing preferences or displaying your recently
viewed items. Sexy Panties And Naughty Knickers does not use cookies to
retrieve information from your computer that was not originally sent in
a cookie.
How is your information kept secure?
You will be redirected to www.sagepay.com
when you type in credit card information to the Sexy Panties And Naughty
Knickers web site. Sage Pay secure servers ensure all details are encrypted
at your browser before they are sent over the Internet.
If you believe that our website has collected incorrect information or
if you would like to dispute any information, please contact us using
the form provided.